ATTENTION TO: BXX Vacation Club Management
Dear Sir,
RE: XXX Hotel room reservation (Duration of stay - 4 nights [26th -30th Dec 2010])
Dear Sir,
RE: XXX Hotel room reservation (Duration of stay - 4 nights [26th -30th Dec 2010])
With reference to the above, I would like to express my dissatisfaction and disappointment over the services rendered by BXX VACATION CLUB.
In order to make sure I am able to get the room with my EARLY travel plan, I placed a call and sent a mail to BXX Reservation on 25th February 2010, for the hotel room reservation,
In order to make sure I am able to get the room with my EARLY travel plan, I placed a call and sent a mail to BXX Reservation on 25th February 2010, for the hotel room reservation,
However, Ms Dxxx replied that Advance reservation is open on a daily basis up to a maximum period of 180 days before the intended check-in dates. While I called back and understand the reservation policy, I fully understand the rules and thereby I decided to set a reminder to my PDA and proceed to place my booking on 1st July 2010 (the VERY FIRST DAY of the booking that open for max period of 180 days).
On 1st July 2010 (last Thursday), I submitted the reservation request again but my request was rejected. I understand the situation of the reservation period which is fall on peak season, however, I’ve sent in my reservation on the VERY FIRST day, and how come it is fully booked?! May I know there is only one hotel room in XXXX Singapore open for BXX members?
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In addition, I was informed by Ms AXX that BXX only able to offer Suite room instead of studio room and there will be additional top up of SGD180++ per room per night on top of RM130.00 payable to BXX. As paying members, I am entitled to the service and I am very dissatisfied with the way I was informed, why shall I pay more in order to get the room??
I joined BXX club since 2003 and so far I have been experienced with a number of issue regarding hotel room reservation, it has been fully booked even though I’ve made and planned the reservation 6 months ahead. I felt disappointed once again with this problem. As a member, I am very frustrated on the holiday booking procedures and do not know exactly when to place any bookings and how to obtain information on rooms availability. We, the members of BXX have paid the membership fee and made' payment for maintenance fee yearly and hope that we can get full benefit from BXX's program.
As what BXX club quoted - “Plan your holiday ahead and wisely”, with the bad experience that I faced for several times, what do we gain from the membership??
I hope the Management will reply this letter explaining to me on this matter and get my reservation done on XXXX Singapore.
P/S: I do not want to disappoint my family and kids on their year-end vacation plan and I would be highly appreciated if you could take the necessary action on this matter.
Thank You.
4 comments:
I think the service attitude is crucial to survive in service line. How good is the product quality is one thing... with lousy service attitude will eventually pull down the whole thing.
Hope they able to give you a satisfied solution then :-)
cool down, fren...
know very frustrated, i did the same to one of the vacation membership ... email/fax the complaint letter to them, end up get me a room within a day.
CN, I am still waiting for their response, however I am yet to receive any call/email from them. I plan to resend the email and copy the consumer association.
MY, seems like you are more lucky than me. At least you could settle your problem within a day. For my case, no response from them at all! Trying to call them on Tuesday but the phone is keep engagaed. What the hell of service..!
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